Who we are and how these terms apply
Catherine Welsby trading as Exiled / PlayExiled provides the PlayExiled website, community and Rust Console server services. Write to Exiled / PlayExiled, The Management Suite, Parrs Wood Entertainment Centre, Wilmslow Road, East Didsbury, Manchester, M20 5PG, or contact exiled.rce@gmail.com for purchase, cancellation, complaint or accessibility support. Exiled / PlayExiled is not VAT registered.
These terms cover digital VIP services and use of the PlayExiled website. Physical collectables shown in a private concept preview are not for sale under these terms.
The product details and terms shown before payment apply to each purchase, whether checkout is handled by Tip4Serv or the Exiled store. These terms and the server rules also explain the Exiled service delivered. Mandatory consumer rights always take priority over inconsistent wording.
Accounts and eligibility
You need Rust Console Edition, the relevant console service and internet access. VIP delivery requires a Discord account in the Exiled server and a correct KAOS link to the in-game identity. You must use an account and payment method you are authorised to use.
VIP is server-specific. Check the server, Discord account, price and renewal type before purchase. A failed or missing KAOS link may delay delivery, but it does not erase paid access or prevent you from asking for cancellation or support.
VIP service and delivery
VIP provides the benefits described on the product page for the selected server, currently queue priority and offline raid alerts. It does not provide kits, resources, immunity from the rules or guaranteed immediate entry. Normal wipes reset game progress and do not end a paid VIP period.
Delivery uses separate Discord role and KAOS game-server actions. A successful payment or one successful delivery action does not prove that every action completed. If activation fails or the wrong service is supplied, contact us instead of purchasing again so we can investigate, restore service, extend access or refund as appropriate.
Recurring and one-off purchases
Where offered, recurring VIP costs the amount displayed for each calendar-month billing period and renews until future renewals are cancelled. One-off VIP lasts for the period displayed and does not renew. A one-off purchase never authorises recurring charges.
Stopping future renewal keeps paid VIP until the paid-through date. It does not by itself request a refund. Existing Tip4Serv subscriptions must be managed through the route in the Tip4Serv receipt or Exiled support until migration is offered; Exiled will not create replacement recurring billing without informed agreement.
Cancellation, refunds and faults
For an online service contract, UK consumers normally have 14 days after the contract is made to cancel without giving a reason. If you expressly ask for service to begin during that period, a lawful deduction may reflect service actually supplied where the required information and consent were provided. Starting a month-long service does not by itself mean it has been fully performed.
Send a clear cancellation or refund request to exiled.rce@gmail.com with the order reference and Discord identifier. We do not operate an all-sales-final rule. Missing, faulty, duplicate or misdescribed service will be investigated and the available statutory remedies remain intact. Refunds are returned through the original payment route unless you expressly agree otherwise.
Rules, moderation and availability
Players must follow the published server and Discord rules. Staff may take proportionate action for substantiated cheating, threats, harassment or serious rule breaches. A game or Discord ban does not automatically cancel billing, erase paid access or decide a refund; the service and payment issue must be reviewed separately.
Maintenance, provider outages and server changes can affect availability. If Exiled discontinues a paid service, future billing will stop and the unused paid portion will be addressed fairly. We may update these terms for future use, but will not retrospectively shorten an existing paid benefit.
Responsibility, complaints and law
We are responsible for foreseeable loss caused by breach of contract or failure to use reasonable care and skill. Nothing excludes liability for fraud, death or personal injury caused by negligence, or any liability or consumer remedy that cannot lawfully be excluded.
Contact exiled.rce@gmail.com first so we can investigate. You may also seek help from Citizens Advice, use a payment provider's dispute process, or go to court. These terms are governed by the law of England and Wales, while preserving any mandatory protections and courts available to you where you live.
Our business and complaints correspondence address is Exiled / PlayExiled, The Management Suite, Parrs Wood Entertainment Centre, Wilmslow Road, East Didsbury, Manchester, M20 5PG.